Dec 29, 2023
Welcome to another compelling episode where we delve into the strategic expansion journey of My Community Dental Centers (MCDC) with our esteemed guests, Dr. Deborah Brown, Chief Executive Officer, and Curtis Swogger, Chief Operations Officer.
Dr. Brown, an accomplished healthcare executive, assumed the CEO role in 2018, bringing a wealth of experience in oral health, non-profit management, and government-sponsored healthcare services. Board-certified in Healthcare Administration and Compliance, Dr. Brown has played pivotal roles in organizations such as WellCare Health Plans and Ocean Health Initiatives.
Curtis Swogger, the COO since 2019, has contributed over 20 years of leadership in multi-unit management within privately held and private equity-backed dental organizations. His passion lies in developing high-performance teams, particularly in serving vulnerable populations.
In this episode, our guests discuss the critical shift from managing 20 to 30 dental locations, emphasizing the importance of a bottom-up approach, culture committees, infrastructure readiness, and strategic alignment. Join us as we explore the nuances of this expansion journey, offering valuable lessons and wisdom for organizations aiming to grow strategically and sustainably.
[00:53] The Evolution of MCDC - A Journey from Vision to 30+ Locations
[06:03] Personal Journeys that Drive MCDC's Mission
[08:46] Operational Insights: The Hybrid Landscape of Dental Care
[11:15] Scaling Challenges in Public Health Dentistry
[14:08] More Than a Job, It's a Community
[17:14] Turning Feedback into Action
[20:30] Transforming Culture
[25:02] The Genius of MCDC's Culture Committee and its Impact on Onboarding, Employee Experience, and More
[32:38] Strategic Expansion: Transition from 20 to 30 Locations with Wisdom and Alignment
Resources:
Connect with Dr. Brown and Curtis:
LinkedIn: linkedin.com/in/deborahebrownfache/
LinkedIn: linkedin.com/in/cswogger/
Website: mydental.org/